ENEFT

FREQUENTLY ASKED
QUESTIONS

Where are our heat pumps made?

  • Compressor: Made by Hitachi in Japan, ensuring top-notch quality and performance.
  • Worldwide Supply Chain: We source premium components from trusted suppliers across the globe.
  • Assembled in China: Expert craftsmanship and attention to detail go into every unit during assembly.
  • Engineered in Australia*: Designed to meet Australian standards, tailored for local conditions, and optimized for efficiency and reliability.

This international approach allows us to deliver a heat pump that’s built for excellence and performance in any setting.

See specifications for more information.

The difference between "Booster Mode" and "Eco Mode"

  • Electric Backup Element: This feature ensures your hot water needs are always met, even during times of heavy demand or extreme weather. It activates as a secondary heating system, providing extra support when your heat pump alone can’t keep up.
  • Eco Mode: Designed to reduce energy consumption and save on operating cost – it optimises the heat pump’s performance by using less electricity. While it’s a cost-saving feature, it doesn’t rely on the backup element unless absolutely necessary, keeping your system energy-efficient.

Together, these features provide a balance of reliability and efficiency to suit your needs.

How to connect the heat pump to my mobile device?

Our heat pump has a water-proof digital monitor that can be connected to your home WiFi, allowing you to connect to the app and opening up many features to control your heat pump right from your mobile phone.

For the full guide on how to connect to your home WiFi, please click on these links to watch our guide videos:

Visit our YouTube Channel for all guides

What is the heat pump's warranty?

We strive to provide excellence to our customers and we wish to be able to continue doing that for a long time, which is why we have updated our warranty periods – all heat pumps sold and supplied from 1st Feb 2025 will be eligible for the warranty below:

  • Tank: 8 years
  • Major Parts (compressor and heat pump parts): 5 years
  • Labour: 3 years (at an additional cost)

My gas water heater works fine. Why should I upgrade to a heat pump?

Gas water heaters have been around for decades and are widely used in Australia for their reliability. However, with rising costs of gas, gas appliances are becoming extremely expensive to run, to the point that some are having to sacrifice their comfort in order to keep costs low.

At ENEFT, we strive to help every home enjoy the comfort of endless hot water without worrying about high energy bills. With our energy efficient hot water heat pumps, not only will you save more on energy bills, carbon dioxide emissions from your home will be significantly reduced.

We invite you to join our journey of advocating for cost effective, energy efficient and sustainable energy solutions for your home.

How much money will I save from upgrading to a heat pump?

Hot water usage can differ for each household as we all have different routines, household sizes and needs. Exact savings will depend on your household’s daily electricity and hot water usage; heat pumps can lower your energy bills by up to 75%, and are most effective when paired with a PV system.

How long does it take to install an ENEFT heat pump?

A standard installation typically takes between 2 to 4 hours, depending on the existing system and site conditions. 

Still have more questions?

If our FAQs haven’t answered your questions, send us an enquiry through the form on our Support and Warranty page, or give us a call at 1800 036 338.